COVID-19: UPDATE

Coronavirus: A message to our members

To all our valued members your health is what matters.

One of the most important things we can all do to look after ourselves is to carry on exercising. Our clubs may be closed for now, but we’re still open online.

You can download our David Lloyd Clubs mobile app, bringing you daily workouts, advice and fun for all the family, delivered by our brilliant David Lloyd Club teams. Downloading the David Lloyd Clubs mobile app is also the best way to stay in touch and be kept up-to-date on any latest development.

Our members are at the heart of our business and while the Club is closed, we will not debit your account with any membership fees. Your membership will remain frozen and no further fees will be taken until the Club re-opens.

  

Your team at David Lloyd Clubs

Your membership – Frequently Asked Questions:

What is going on with my membership whilst the club is closed?

All memberships are frozen, and we will not be taking any payments or fees during the Club's closure.

 

I have an annual membership paid for in advance what is happening with that?

Our plan is to extend your annual renewal date when the Clubs re-open. We will contact you once the club is open. Your Home Club will be in touch to go through this detail with you personally.

  

I have emailed to freeze my membership or cancel my membership and have not had a response; do I need to do anything else?

All memberships are currently frozen and no payments will be taken during the Clubs closure. We are receiving a high volume of emails to the club, however, a member of our team we’ll be in touch with your query.

 

I paid for products and services before the club closed how are you going to reimburse me?

This will apply to personal training, swimming lessons, tennis lessons all other prepaid products and services. 

Our plan is to extend the expiry date of your vouchers/sessions and all other prepaid products and services until after the Clubs reopen.  We will contact you once the Club is open.

 

I have guest passes on my accounts will be still be valid when you reopen?

We will extend any existing guest passes when we reopen.

 

I owe some money for my membership - how do I make that payment?

Our Club reception is open, so you can make payments directly in person. Our reception is open between 9am-5pm Monday-Saturday

 

Will you contact me before the clubs reopen?

Yes, we will be in touch with all members when we reopen.

 

How are you going to keep in touch with me?

We will be sending out regular emails, updates through the David Lloyd app and will be keeping our website up to date with everything members will need to know. Follow us on Facebook and Instagram.

 

I don’t have the David Lloyd app how do I go about getting it?

Downloading the app is easy, just go to your devices App Store or Play Store, search for David Lloyd Clubs and click download.

You will find a simple step by step guide to follow, which will help you with the initial registration and then how to navigate the app

You will need your membership number, which is the number on the left of your membership card, and you will also need your email address to register.

 

I do not have an email address associated with my membership account how are you going to keep me up to date?

The best way to keep informed is to download the David Lloyd Clubs mobile app or alternatively, you can visit our website at www.davidlloyd.nl

 

When do you expect to reopen the clubs?

We will follow the advice of the Government and open as soon as it is safe to

 

Can I cancel my annual membership now and get a refund on the balance?

We will not be processing any membership changes during the Club’s temporary close period as all memberships are frozen. 

 

My membership is due to cancel on 1st January 2022, will this still be processed

Our Clubs are now closed, all memberships are currently frozen, any membership actions will be taken when the Club reopens. We will not be collecting any membership fees whilst we are temporarily closed. Please also be aware that, whilst the Clubs are closed, any cancellation do not count as your notice period

 

Will my children still be enrolled in their usual swimming/tennis classes, same day and time, when the Club reopens

We hope that we will get back to how things were, but more information will be available from your Home Club when we reopen.

 

I don’t want to continue with my membership past the initial term, please ensure it is cancelled from this date as I don’t want it to continue

Send your request to [email protected] and we will process your request as soon as our Clubs reopens.

 

I am halfway through my 1-month notice period, what’s going to happen with my cancellation?

All memberships are currently frozen, your Home Club will be in touch when they reopen to update you on your membership status.

 

I have paid up front for my P.T. in cash directly with the trainer, what should I do?

Please contact your Personal Trainer as we are unable to help you with any payments made directly to an individual, outside of David Lloyd Clubs. 

 

I emailed my Club with my cancellation and haven’t heard back?

We are sorry to hear this, all memberships are currently frozen, and due to high volume of enquiries, your Home Club will be in touch  regarding your membership status. Please be aware, we will not be collecting any membership fees whilst we are closed.

 

I am a Platinum member, what is happening with my guest passes?

You will continue to receive your monthly Platinum guest pass when your membership is re-activated.  Any guest passes held on your account when the Club closed will be extended when they reopen.

  

I am waiting for a refund

Our Clubs are closed, and we will be unable to process any refunds at this time.  Your Home Club will be in touch when they reopen and will be able to help you with any outstanding payments